HIGH VOLUME ORDER DISCOUNT
We are committed to provide you with the most reliable products at the industry's lowest prices. If your order volume is larger than $3000.00, and you would like to negotiate more discount, please e-mail us to get a discount quote. We have the best deals for the best products on the internet, and we absolutely guarantee our sales.
You may also arrange picking up your purchased items at our location by person or by your own courier. When you check out, just choose "Pickup at Seller's Location - Free" if you want to arrange your own picking up from our warehouse in California.
DISTRIBUTOR PROGRAM
We mostly do business through distributors. We always welcome new distributors and sales' reps. As a distributor, you will get distributor prices and support from us. We can also do drop ship, blind ship for you. We respect your marketing efforts and your customers. You are in good hand and it is safe to deal with us.
Want to join? Please send us an email and let us know a little bit more about you.
SHIPPING AND DELIVERY
How We Do It
Items are automatically combined for shipping. The more you purchase, the lower shipping rate per item you will get. Most items will be shipped out within 24 hours after receiving your payment except Saturday, Sunday and major national holidays. We can usually receive your credit card payment or PayPal payment instantly right after you initiate your payment. While we accept e-check payment through PayPal, however, unlike credit card or PayPal payment, e-check usually takes 3 to 4 business days to clear. We can only ship out your purchased item(s) after e-check clears. Unless you are prepared to wait an extra 3 to 4 days for your item(s) to be shipped out, we strongly discourage payment by e-check.
PAYMENT & SECURITY
Securely pay us with major credit card (VISA, MasterCard， American Express， Discover） through PayPal whether you are a PayPal member or not. If you are a PayPal member, you can also login and pay directly through your PayPal account balance. If you are not a PayPal member, you can make payment by credit card through PayPal secure server. To make payment, you do not have to be a PayPal member. All your credit card information will be securely kept with PayPal, the world largest online payment solution. You are in a safe place to shop. Shop and make payment with confidence.
RETURNS AND REFUNDS
How It Works
Return Goods
We'll exchange/credit a product, even if you make the mistake, but you'll be responsible for all transportation charges including returning shipping fee if you purchase wrong item(s). Authorization must be obtained from us for the return of goods. All requests for returns must be made within 30 days of receipt of goods. The returned package must be received within 15 business days after authorization of return. If you make a mistake (for example, choose wrong size) and want to return for a refund, 20% restock fee of the product's sale price will apply and it will be deducted from refund. When returning products, we strongly recommend the use of a carrier that can track packages. You also assume responsibility for insuring the returned item. A copy of original invoice or packing list should be included with the return.
All items must be returned in "as new" condition in the original packaging and have all accessories. Unless we make mistake, shipping charge is not refundable and we will not pay return shipping charge.
Replacement of Goods If for any reason (purchased wrong size, or you find the product not meet your need) you want to make a replacement, please advise us first. We will send replacing goods only after receiving the returning products. If you urgently need the replacement, you may make an additional purchase. If the replacement is caused by our mistake, (for example, shipped wrong size, or quality problem etc.) we will fully refund the replacement purchase amount after receiving returned goods. Exceptions to our Return Policy Of course, if you special printing order or request a product that made to your specific dimensions, these items cannot be returned for credit or exchange. When Will I Receive My Credit? Credit will be issued on first Saturday after receiving your return. All refunds for credit will be issued to the credit card account through PayPal. Shipping and handling fees are non-refundable if it is not our mistake which causes the return. How and where do I return a product? If a product does not meet your expectations, return it to us within 30 days of purchase and we will gladly exchange it or refund the full purchase price (shipping charge not included). Please return to 34429 Valley Oaks Loop, Union City, CA 94587, with a copy of original invoice or packing list which indicate invoice number.
WARRANTY INFORMATION
The Information You Need to Know
This Limited Warranty of Products (this “Warranty”) warrants Lumled Corporation’s products (i) to meet the performance criteria outlined in the product specifications, and (ii) to be free from manufacturing defects in material and workmanship for the stated Warranty period, subject to the terms provided in this Warranty. The product specifications and applicable Warranty periods are contained in the product specification sheets posted at www.lumled-usa.com,
Terms and Conditions The Lumled will, in its sole discretion, (i) repair any product, (ii) provide a replacement, or (iii) elect to reimburse the amount of the original purchase price. The Company shall not be responsible for any other expenses resulting from a Warranty claim, such as shipping, labor or other costs or expenses to remove, repair or install any defective, repaired or replaced product. This Warranty is valid and applies only when the Lumled’s products are (i) properly utilized for their intended purpose as provided in the Product Specification Sheets, and (ii) properly configured, wired and installed in accordance with the Product Specification Sheets, building codes, and the latest National Electrical Code (NEC) and applicable UL Safety Standards. This Warranty applies only to the original installation of Company’s products by the original purchaser and is not transferable. The Warranty period begins on the date of original shipment; if a product is replaced or repaired under this Warranty, the period does not start over, but the Warranty period for the replacement product maintains the Warranty period of the original product. Please refer to the Product Specification Sheets for all applicable Warranty periods. Where a period is not stated, the Warranty period is five (5) years. The only exceptions to the five-year Warranty period are as follows: •LED Tape Lights – five (5) years with no more than 10 consecutive hours of use during a 24-hour period. Lighting technology has some amount of gradual light degradation (output and/or color) over the life of the products. The Lumled corporation‘s products are designed to minimize degradation, but some light degradation and color shift is a normal part of the life span of any LED lighting system. In the event the Company replaces a product under this Warranty, we cannot guaranty that the color temperature or light output of the new product will match the previously purchased and/or existing installed product. Disclaimer of Warranty THE LUMLED CORPORATION MAKES NO OTHER WARRANTIES OTHER THAN THOSE SET FORTH IN THIS WARRANTY, AND THESE WARRANTIES ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR INFRINGEMENT, EXCEPT AS PERMITTED UNDER APPLICABLE LAW. THE LUMLED CORPORATION SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH OR ARISING OUT OF THE USE OF THE PRODUCTS OR FOR ANY OTHER INDIRECT DAMAGES, INCLUDING WITHOUT LIMITATION, LOST OR ANTICIPATED REVENUES OR PROFITS, LOSS OF PROPERTY, PERSONAL INJURY, INJURY TO REPUTATION AND/OR LOSS OF CUSTOMERS. LUMLED CORPORATION’S SOLE LIABILITY WITH RESPECT TO DEFECTS, AT LUMLED CORPORATION’S OPTION, IS FOR REPLACEMENT, REPAIR OR REFUND, NOT TO EXCEED THE ORIGINAL COST, OF THE DEFECTIVE PRODUCT. THIS WARRANTY DOES NOT COVER PRODUCT REFERENCED AS OBSOLETE, DISCONTINUED, OR CLEARANCE. No person or entity is authorized to make any other warranties, express or implied, relating to LUMLED CORPORATION’s products, including but not limited to any LUMLED CORPORATION employees, contracted sales people or customer service representatives; designers or specifiers; engineers or architects; electricians or installers; and retail or wholesale locations selling the LUMLED CORPORATION’s products. No modification of this Warranty is allowed without the express written approval of the LUMLED CORPORATION’s president. This Warranty does not apply to any of the following situations: •Products that have been improperly modified, adjusted or repaired after leaving Company’s premises •Products that have been subjected to misuse, mishandling, misapplication or accident •Products that are damaged due to improper configuration, design and/or layout •Products that are damaged due to improper installation or connection •Products used in an inappropriate location or in environmental conditions (temperature, humidity, moisture, etc.) outside the normal specified range •Products used in connection with any components, devices or systems other than those explicitly approved as compatible with Company’s products and listed on Company’s website •Electrical power surges and spikes •Damage from lightning, high winds, hail, flooding, tornado, fire or other “acts of god” •Products that have been used in any manner or for any purpose that is not consistent with Company’s Product Specification Sheets. Exceptions to Product Modification Restriction Lead wire modifications to Company’s lighting products are not warranted, except where connector plugs have been trimmed from lead wires for hard-wired installation of the following low-voltage products, only: •Any 12V, 24V, and 48V LED Tape Light •Any 12V, 24V, and 48V Wet Location LED Tape Light These products will remain under Warranty after connector plugs have been trimmed, so long as they have been property installed in accordance with national and local electrical codes and as otherwise provided in this Warranty. Consumer’s Acknowledgement Purchaser acknowledges and agrees that the Company stands behind its products when they are used properly and according to Company’s specifications. By purchasing the Company’s products, the purchaser acknowledges and agrees that lighting design, configuration and installation is a complex process, wherein seemingly minor factors or changes in layout and infield adjustments can have a significant impact on an entire system. Choosing the right components is essential. The Company is able to work with the original purchaser to make an appropriate product selection to the extent of the limited information that the customer can provide, but it is virtually impossible for the Company to design a system that foresees every unknown factor. For this reason, this Warranty does not cover problems caused by improper design, configuration or installation issues. Any statement from a Company employee or agent regarding a customer’s bill of goods and/or purchase order is NOT an acknowledgement that the products purchased are designed and configured correctly. The purchaser agrees and acknowledges that it is the customer’s responsibility to adhere strictly to all information contained in the Product Specification Sheets. Purchaser acknowledges and agrees that there is often more than one way to design, configure and layout an LED lighting application properly to achieve the same lighting effect. Company strongly recommends that licensed professionals be used in the design and installation of lighting systems that include the Company products. The specifications include important information that a designer and installer should carefully review and strictly follow. Qualified designers and certified and/or licensed installers, with access to the final installation environment, customer goals, and the Company product specifications can make the requisite decisions appropriate for a successful finished lighting application. Purchaser acknowledges and agrees that lighting technology has some amount of gradual light degradation (output and/or color) over the life of the products. The Company‘s products are designed to minimize degradation, but some light degradation and color shift is a normal part of the life span of any LED lighting system. In the event the Company replaces a product under this Warranty, purchaser acknowledges and agrees that Company cannot guaranty that the color temperature or light output of the new product will match the previously purchased and/or existing installed product. PURCHASER ACKNOWLEDGES AND AGREES THAT LUMLED CORPORATION RESERVES THE RIGHT TO AMEND ITS LIMITED WARRANTY POLICY AT ANY TIME BY POSTING ANY SUCH AMENDMENT ON ITS WEBSITE FOUND AT www.lumled-usa.com. ANY SUCH AMENDMENT WILL TAKE EFFECT ONCE SUCH AMENDED TERMS HAVE BEEN POSTED, AND SHALL THEREAFTER APPLY TO ALL ORDERS RECEIVED FROM YOU THEREAFTER. Return of a Defective Product/How to Make a Warranty Claim In the event that the original purchaser wishes to make a claim under this Warranty, the original purchaser must contact us through www.lumled-usa.com as applicable, to request a Return Merchandise Authorization (“RMA”). The original purchaser must promptly submit the completed RMA form to us, including proof of date of purchase. Once Lumled corporation reviews the RMA and determine the claim is within the scope of the Warranty, LUMLED CORPORATION will either instruct the original purchaser to return the defective product to our offices or another location, or Lumled corporation will send a representative to the location where the defective product is installed so Company can inspect it. Failure to follow this procedure will void this Warranty. The Company reserves the right to examine the installation site and examine and test all products under claim of Warranty to evaluate proper configuration, design, layout, installation and usage; determine the cause of failure; and make a determination whether the product is covered under this Warranty. If Lumled corporation determines, in Lumled corporation’s sole discretion, that the claim is within the terms and conditions of this Warranty, Lumled corporation will either repair the product, provide a replacement product, or remit a cash or credit refund. All sales on obsolete, discontinued, or clearance products whether purchased through discount outlets and/or on-line are final.
PRIVACY AT LUMLED-USA
Trust Us with Your Information
By visiting lumled-usa.com you agree to accept the practices described in this Privacy Notice.
Changes to this Privacy Notice, Conditions of Use and Notices: This Privacy Notice and our Terms of Use will change over time and the use of information which we gather now is subject to these Notices and Terms as modified.
Personal Information Collected by lumled-usa.com: Lumled-usa.com uses information that we collect from our visitors to personalize and improve your visit at lumled-usa.com. Lumled-usa.com collects information you give us on our Web site through online shopping cart, filling out forms, submitting data and content, and direct contact via web, phone, or written correspondence Lumled -usa.com may collect automatic information. Whenever you visit our Web site we collect and store information such as "cookies" which remember information about a visitor from one page to the next and from one visit to the next. If you place an order we use a secure order form which requires you to provide contact, billing, and financial information. This information is transmitted to your credit card company to authorize your purchase. INFORMATION SHARING Credit Card Companies and Shippers: When you buy something from us we send your credit card information, name, billing address and the amount of your purchase to your credit card company to verify and authorize the purchase. Your name, telephone number and shipping information must be provided to third party shippers to deliver your purchase. Third-Party Transaction-Level Data: If you visit our site from a third-party site the third-party site may be able to access your individual transaction information. We will not report any information to these third-party sites that will allow them to personally identify you, however based on information which may have previously been collected from you by the third-party site they may be able to personally identify you by combining the information they have gathered with the information sent by us. Third Party Ads, Surveys and Promotions: We may use third parties to display ads, surveys and various promotions on our site. These will always be labeled with the third-party name. These third-party applications may contain cookies or other code which are outside of our control. Although we will attempt to only work with third parties who respect your privacy we are not responsible or liable for any information collected by these third parties or how it is used. Link to Third Party Site: Our Web site contains links to third party sites, such as our vendors. Lumled-usa.com is not responsible or liable for the privacy practices or content found on these sites. Third Party Checkout Links: If you use a third-party checkout link on our site such as the AOL Quick Checkout Program or Microsoft Passport wallet service your name, billing and shipping addresses and credit card information is transferred to us from your account with the third party to enable you to check out of our site without having to re-enter certain information. Security: Our Web site protects the security of personal information you transmit to us by using Secure Sockets Layer (SSL) software, which encrypts the information you input during the transmission to us. We do not reveal your credit card number when we confirm your order. In order to protect against unauthorized access to your account you should sign off when you finish visiting our site. Accessing and Correcting Your Personal Information: You may send us an email to request access to, correct, delete, or inquire about any personal information that you have provided to us. We will make reasonable efforts to respond to such requests. but reserve the right to enforce reasonable limits in cases where the legitimate rights of persons other than the individual would be violated or where the burden or cost of providing access would be disproportionate to the risks to the individual's privacy. Lumled Corporation acts in accordance with the guidelines laid out in the "The California Consumer Privacy Act of 2018". Children's Online Policy: Consistent with the Children's Online Privacy Protection Act, we will not knowingly collect any personally identifiable information from children under the age of 13. Lumled-usa.com sells products intended for purchase by adults. If you make a purchase on lumled-usa.com, you are representing that you are an adult.